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IMAC (QLD) Pty Ltd Privacy Policy
1. Introduction
IMAC (QLD) Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when providing our market advisory and consulting services, including market commentary, pricing guidance, hedging strategy support, and related advisory services.
We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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2. What Information We Collect
We may collect personal and business information necessary to provide our services, including:
Personal Information
• Name
• Email address
• Phone number
• Company name and role
• Business contact details
Business and Market Information
Where relevant to providing advisory services, we may collect:
• Cotton production or trading information
• Pricing strategies and sales positions
• Mark-to-market positions
• Hedging positions (including cotton futures and currency exposure)
• Contract structures and trading practices
• Crop estimates and production outlook data
• General commercial and operational information relevant to the cotton market
We only collect information that is reasonably necessary to provide our services.
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3. How We Collect Information
We may collect information through:
• Direct communications with you (email, phone, meetings)
• Client onboarding or engagement discussions
• Annual client meetings
• Market discussions and advisory sessions
• Documents or information you provide to us
• Subscription or service sign-ups
• Industry discussions and publicly available market information
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4. How We Use Your Information
We use the information we collect to:
• Provide regular market commentary and analysis
• Deliver relevant and timely market information
• Assist with pricing guidance and risk management decisions
• Support cotton futures and currency hedging education and strategies
• Provide confidential mark-to-market analysis
• Conduct annual client strategy meetings
• Discuss contract terms, classing standards, and payment structures
• Provide insights on crop estimates, cotton quality, domestic issues, seed prices, and ginning outlook
• Tailor tiered service levels to suit corporate or individual needs
• Improve our advisory services and client support
We aim to provide independent and unbiased market insights while maintaining strict confidentiality.
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5. Confidentiality of Commercial Information
Due to the nature of our services, we may receive commercially sensitive information, including trading positions, pricing structures, and hedging strategies.
We treat all such information as strictly confidential and do not disclose client-specific information to third parties unless:
• Required by law, or
• Authorised by the client.
Market commentary may occasionally reference aggregated or anonymised market insights, but will never identify individual client data.
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6. Disclosure of Personal Information
We generally do not sell or share personal information with third parties.
However, information may be disclosed to:
• Professional advisers (legal, accounting, compliance)
• Technology or data service providers who support our operations
• Regulatory authorities if legally required
Where third-party providers are used, we take reasonable steps to ensure they maintain appropriate privacy protections.
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7. Data Security
We take reasonable steps to protect personal and commercial information from:
• Misuse
• Interference
• Loss
• Unauthorised access
• Modification or disclosure
Security measures may include secure storage systems, restricted access to confidential information, and secure communication channels.
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8. Data Retention
We retain personal information only for as long as reasonably necessary to:
• Provide our services
• Maintain business records
• Comply with legal or regulatory obligations
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
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9. Access and Correction
You may request access to the personal information we hold about you.
If you believe your information is inaccurate, incomplete, or out of date, you may request that we correct it.
Requests can be made by contacting us using the details below.
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10. Cookies and Online Data
If we operate a website, it may collect limited technical information such as:
• Browser type
• Device information
• Website usage data
This information helps improve website performance and user experience.
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available upon request or on our website.
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12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
IMAC (QLD) Pty Ltd
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